Good Citizens respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, share and protect personal information when you visit goodcitizens.co.za, contact us, submit information through our website, subscribe to communications or otherwise interact with us.
Last updated: 21 August 2026
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
Good Citizens SA is the responsible party in respect of personal information processed through this website.
Responsible party: Good Citizens SA. Website: goodcitizens.co.za. Email: info@goodcitizens.co.za.
For privacy-related enquiries, requests or complaints, please contact us using the email address above.
The personal information we collect depends on how you interact with us and may include:
We will only collect personal information that is reasonably necessary for the purpose for which it is required.
We may collect personal information when you:
Certain technical information may also be collected automatically through cookies, analytics tools and similar technologies when you use our website.
We may process your personal information for purposes including:
We will not process your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by law.
We will only process personal information where we have an appropriate basis for doing so under applicable law. This may include situations where:
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal or contractual restrictions.
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and support analytics or marketing activities. Cookies may include:
Essential cookies — required for the website to function correctly and cannot always be disabled.
Analytics cookies — these help us understand how visitors interact with our website, such as which pages are visited and how users navigate the site.
Functional cookies — these may remember preferences and improve your experience when returning to the website.
Marketing cookies — where used, these may help us measure advertising effectiveness or provide more relevant advertising.
Where required, you will be given the opportunity to manage non-essential cookies through our cookie consent mechanism. You can also configure your browser to refuse or delete cookies. Disabling certain cookies may affect some website functionality.
We may use third-party platforms and service providers to operate, maintain, analyse or improve our website and digital services. These may include website hosting providers, analytics platforms, email or communication platforms, cloud service providers, marketing platforms and other technology suppliers.
Where these providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.
Some third-party providers may process information outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with POPIA and that an appropriate level of protection is provided.
We do not sell your personal information. We may disclose personal information to:
Third parties receiving personal information must process it only for legitimate purposes and in accordance with applicable data protection requirements.
We may communicate with you about Good Citizens' products, services, initiatives, campaigns or other relevant information where:
You may unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us. We will process opt-out requests as soon as reasonably possible.
We take reasonable and appropriate technical and organisational measures to protect personal information against:
While we take reasonable steps to protect information, no internet transmission, website or electronic storage system can be guaranteed to be completely secure. Where we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable legal requirements.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required by law. Retention periods may depend on:
When information is no longer required, we will securely delete, destroy or de-identify it where reasonably practicable and permitted by law.
Subject to POPIA and other applicable laws, you may have the right to:
We may need to verify your identity before processing a request relating to your personal information. Certain rights may be limited where we are legally required or permitted to retain or process the information.
We do not knowingly collect or process personal information relating to children without the consent of a competent person or another lawful justification, where such consent or justification is required by POPIA.
If you believe that personal information relating to a child has been submitted to us inappropriately, please contact us so that we can investigate and take appropriate action.
Our website may contain links to websites, platforms or services operated by third parties. Good Citizens is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any external website before submitting personal information.
If you interact with Good Citizens through a social media platform, information may also be processed by the relevant social media provider in accordance with its own privacy policy and terms. We are not responsible for how those platforms independently process personal information.
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technologies or applicable laws.
The latest version will be published on this website and the “Last Updated” date at the top of this policy will be amended accordingly. We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy or would like to exercise any of your rights relating to your personal information, please contact Good Citizens SA at info@goodcitizens.co.za.
Please include sufficient information for us to understand and respond to your request.
If you believe that your personal information has been processed in contravention of POPIA and we have not adequately resolved your concern, you may lodge a complaint with the Information Regulator (South Africa).
Email us and we will respond as soon as reasonably possible.